PAC technical support helps dealers and installers with product questions, installation and troubleshooting. This article explains how to reach technical support and what to do about warranty service and returns.
Contact technical support
Technical support is available Monday–Friday, 9 a.m.–7 p.m. Eastern Time (ET). Contact us in any of the following ways:
- Phone: Call (727) 592-5991.
- Spanish-language support: Call (727) 205-0436. Soporte técnico en español.
- Email: Send your question to support@pac-audio.com. Emails received after hours are answered the next business day.
Before you contact us
To help us find an answer faster, have the following ready when you call or email:
- Part number: The PAC part number of the product, such as RP5-GM31.
- Vehicle: The year, make, model and trim level of the vehicle.
- Radio: Whether the vehicle has the factory radio or an aftermarket radio, and the radio's brand and model.
- Firmware version: The firmware version of the product, if it has one.
- Description of the problem: What is happening, when it started and what you have already tried.
- Access to the vehicle: If you call, be at the vehicle if you can. A technician may ask you to run some tests while you are on the phone.
Warranty service and returns
PAC products are sold through authorized dealers. If you think a product is defective, follow these steps:
- Contact technical support: Many problems can be solved over the phone or by email. Technical support can also help confirm whether the product is defective.
- Contact your dealer: For warranty service or a return, contact the dealer or installer where you bought the product. PAC does not process warranty claims or returns directly.
Important notes
- Installation instructions: Most instruction manuals are available online. See PAC products: How to find installation instructions (opens in a new tab).
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