PAC Interface Module: Device Recovery

If the PAC module isn't working or shows a "failed to load the chip" error, try these steps to fix it.

Device recovery steps

1. Make sure the PAC module is unplugged from the computer.
2. Open the AmpPRO or RadioPRO app, then click on the Support tab.
3. Click on Device Recovery, then select Enable Recovery.
4. Plug the PAC module into the computer. The app will show Connected if all goes well. If it does not show Connected, swap the USB cable for one that allows data connectivity.
5. Click the About tab. The product name, software, and hardware fields should be populated. If these fields are not populated, this means the PAC module is faulty and will need to be exchanged.
6. Click the Firmware tab to update the PAC module. If the update didn't go through, try again.
7. After the update completes successfully, click the Support tab again.
8. Click Device Recovery, then click Disable Recovery Mode.
9. You can now safely unplug the PAC module from the computer.